Refund policy

Return Policy

Thank you for choosing TRIBU EXPÉRIENTIEL. We strive to provide excellent service and satisfaction to our customers. Please read the following return policy carefully:

Shipping & Customs (U.S.)

• All physical goods are shipped from Canada.
• Orders containing physical goods shipped to the United States are delivered under Incoterm DAP (Delivered at Place).
• The buyer is responsible for import duties, taxes, and customs clearance.
• Virtual goods such as event tickets, memberships, and digital products are not subject to customs duties and taxes.
• If a shipment is refused due to unpaid customs duties or import fees, any return shipping costs, brokerage fees, customs charges, or other costs incurred will be deducted from any applicable refund.

Merchandise and Physical Objects:

• Full refund is available for merchandise or physical objects within 30 days of the purchase date.
• The buyer is responsible for covering the shipping costs for returned items.
• Alternatively, buyers may choose to return items in person at our location.
• Returned items must be in their original condition and packaging to qualify for a refund.

Athlete Registration:

• Registration for athletes is non-transferable.
• Full refunds for athlete registration are available up to 7 days before the event date.

Experiences / Including Adventures, Hotel Stays and Multi-day Passes:

• Experiences are fully transferable to another individual at any point.
• Full refunds for experiences are available up to 30 days before the scheduled experience date.
• Refund requests made within 30 days of the experience date will only be refunded 50% of the total cost.
• Please note that refunds are subject to review and approval.

For all return inquiries or to initiate a return, please contact our customer service team at info@tribu.co. Please provide your order number and reason for return when reaching out. Our team will assist you promptly and ensure a smooth return process.