Shipping policy

Shipping Policy

Merchandise
Orders are typically processed within 48 hours and shipped with standard carriers. Delivery times depend on the shipping option selected at checkout and on where the product ships from.

Where products ship from
Products ship from either Canada or the United States. The shipping origin is shown on each product page. If your order contains items from different origins, they will arrive in separate shipments.

Collective products
Collective products are shipped directly by our partner brands from Canada or the United States. They are not eligible for free shipping, and their shipping rates are calculated separately at checkout. Orders that combine collective products with other merchandise may arrive in separate packages, on different timelines.

Events and experiences
Event and experience orders don't need to be shipped. Your passes, tickets, or vouchers are emailed to you right after you place your order.

Shipping & Customs (U.S. orders)

  • Products shipped from within the United States to U.S. addresses are not subject to import duties or customs fees.
  • Products shipped from Canada to the United States are delivered under Incoterm DAP (Delivered at Place). The buyer is responsible for any import duties, taxes, and customs clearance charges.
  • Virtual goods, such as event tickets, memberships, and digital products, are not subject to customs duties or taxes.
  • If a shipment from Canada is refused because customs duties or import fees were not paid, any return shipping, brokerage fees, customs charges, or other resulting costs will be deducted from your refund.

Shipping & Customs (Canadian orders)

  • Products shipped from within Canada to Canadian addresses are not subject to import duties or customs fees.
  • Products shipped from the United States to Canada are delivered under Incoterm DAP (Delivered at Place). The buyer is responsible for any applicable GST/HST, import duties, and carrier brokerage fees charged on delivery.
  • If a shipment from the United States is refused because taxes, duties, or brokerage fees were not paid, any return shipping or other resulting costs will be deducted from your refund.

Questions
If you have questions about shipping, contact us at info@jackalope.co.