Shipping policy

Shipping & Customs (U.S.)

• All physical goods are shipped from Canada.
• Orders containing physical goods shipped to the United States are delivered under Incoterm DAP (Delivered at Place).
• The buyer is responsible for import duties, taxes, and customs clearance.
• Virtual goods such as event tickets, memberships, and digital products are not subject to customs duties and taxes.
• If a shipment is refused due to unpaid customs duties or import fees, any return shipping costs, brokerage fees, customs charges, or other costs incurred will be deducted from any applicable refund.

Shipping Policy

For merchandise, we typically process orders within 48 hours and utilize standard carriers for shipping. The shipping time may vary depending on the options you choose when placing your order.

For events and experiences, there is no shipping time involved. Upon placing your order, you will receive your passes, tickets, or vouchers via email immediately.

If you have any questions or concerns regarding shipping, please feel free to contact us at info@tribu.co